1. Types of Information Collected
To better provide you with access to and use of CourseArc, we collect two types of information about our users: Personally Identifiable Information and NonPersonally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while CourseArc.
Personally Identifiable Information
Personally Identifiable Information (PII) refers to information that lets us know the specifics of who you are. When you engage in certain CourseArc activities, such as registration, or submitting or creating “Your Assets” (which are defined in our AUP), we will collect and associate with your account personal information, such as your first and last name, e-mail address, employer, job title and department, telephone number, physical address, payment information and other personally identifying information. When registering for CourseArc, you may be asked to provide a credit card number. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data, you will not be able to engage in that activity.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. We may gather certain information about you based upon where you visit on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Website’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and/or your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/lnternet Protocol (TCP/IP”) network, such as the World Wide Web. Networks like the Web use the TCPIP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet. Your computer or device may also transmit location information to CourseArc.
Note that unregistered users may access content on or through CourseArc without registering and/or logging into CourseArc, and in those instances, we do not collect any personally identifiable information unless your organization has opted-in to allow student tracking. If student tracking is enabled, we store information about students’ interactions with content, grades, names, and email addresses. This information is stored in order to allow organizations to view reports on student progress and this information will not be sold or shared with third parties. If the organization has opted out of student tracking, we may collect some non-personally identifiable information.
2. Collection Methods and Use of Information
We do not collect any Personally Identifiable Information about you unless you voluntarily provide it to us. You provide certain Personally Identifiable Information to us primarily when you (a) register for CourseArc or (b) submit your credit card or other payment information. We may also collect information from you at other points on our site that state that such information is being collected. We use technologies like cookies and pixel tags to provide, improve, protect and promote CourseArc. A cookie is a small data text file, which a website stores on your computer’s hard drive (if your web browser permits) that can later be retrieved to identify you to us. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with CourseArc, and improving CourseArc based on that information. You can set your browser to not accept cookies, but this may limit your ability to use CourseArc.
In addition, we may also collect, or our third-party ad server and/or content server may collect, certain Non-Personally Identifiable Information. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site, and to gather demographic information. Our third-party ad servers will also provide us with a summary, but not individual reports that will tell us how many ads were presented and clicked upon at our site.
3. Release of Information
We do not sell, trade, or rent your Personally Identifiable Information to others. We do provide some of our services through contractual arrangements with services providers and other third parties. We and our service partners use your Personally Identifiable Information to operate CourseArc. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this site.
We will encourage our service partners to adopt and post privacy policies. However, the use of your Personally Identifiable Information by our service partners is governed by the privacy policies of those service partners and is not subject to our control.
Occasionally, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
We may also provide Non-Personally Identifiable Information about our customers’ sales, traffic patterns, and related site information to third-party advertisers, but these statistics do not include any Personally Identifiable Information.
4. Updating and Correcting Information
We believe you should have the ability to access and edit the Personally Identifiable Information that you have provided to us. You may change any of your Personally Identifiable Information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this site. You may also access and correct your personal information and privacy preferences by emailing us at:
Please include your name, address, and/or e-mail address when you contact us.
We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on this site. Also, it may be impossible to completely delete your information without some residual information because of backups.
5. User Choices on Collection and Use of Information
We may, from time to time, send you e-mail regarding our products and services. In addition, if you indicated upon registration that you are interested in receiving offers or information from our partners and us, we may occasionally send you direct mail about products and services that we feel may be of interest to you. Only CourseArc, LLC (or agents working on behalf of CourseArc, LLC and under confidentiality agreements) would send you these direct mailings and only if you indicated that you do not object to these offers. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time, you can easily edit your account information to no longer receive such offers and mailings.
6. Security of Information
At our Site, you can be assured that your Personally Identifiable Information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our users is of utmost concern to us. Your Personally Identifiable Information is protected in several ways. Access by you to your Personally Identifiable Information is available through a password and unique ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected CourseArc personnel and contractors have access to via password. We encrypt your Personally Identifiable Information and thereby prevent unauthorized parties from viewing such information when it is transmitted to us.
Personal information that you provide that is not Personally Identifiable Information also resides on a secure server and is only accessible via password. Since this information is not accessible from outside CourseArc, LLC, you will not be asked to select a password in order to view or modify such information.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
7. Privacy Policies of Third-Party Sites
8. Miscellaneous Privacy Issues
You must be at least 13 years old to access and use CourseArc. Our policy is that we do not knowingly collect, use, or disclose Personally Identifiable Information about visitors that are under 13 years of age, and we collect, use or disclose such information about visitors between 13 and 17 years of age only with parental oversight.